Corporate Development
The Corporate Development Department optimizes GCAA's business processes, policies, organizational structure, and governance frameworks in collaboration with all business units, while also managing change initiatives and assessing governance maturity.
It establishes and oversees knowledge management strategies, archiving policies, data exchange, and statistical databases, and conducts research and benchmarking to support corporate-level enhancements.
Furthermore, it develops and implements customer care and happiness strategies, analyzes customer needs, and ensures effective communication across GCAA sectors.