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Service Card

Heliport Certification

Service is used to certify organisations for operations of commercial heliports using instrument approach or departure procedures or meeting the criteria of “Air Service” as defined by Civil Aviation Law.

Access to the service is only possible through accounts provided by GCAA Air Navigation and Aerodromes Department.

Requirements are included in CAR Part IX - CAR ADR and CAAP 70.

Air Navigation and Aerodrome Service (ANA)
Applicable For Customers
  1. Only users with accounts provided by GCAA Air Navigation & Aerodromes Department may access this service.
  2. A record for the heliport must be established using the Registration of Air Navigation and Aerodrome Facilities and Organisations service.
  3. The application allows for the upload of supporting documentation.
  4. GCAA will review the application and supporting documentation.
  5. If there is any deficiency, you will receive an e-mail from the GCAA with feedback and instructions on how to update the application.
  6. The GCAA will conduct an on-site audit and the applicant must close any related findings.
  7. The applicant must have GCAA acceptance for all relevant Post Holders using Post Holder Acceptance service.
  8. The application must have approvals for any relevant manuals through GCAA e-Audit (Q-Pulse) system.
  9. Once approved by GCAA, the confirmation will be sent via e-mail and uploaded to the Document Library available on the User Dashboard.
Required Documents
  1. Scale Drawlings
  2. Compliance Statements
  3. Permits or clearances from other Relevant Authorities
  4. NOCs or agreements with relevant third parties
  5. GCAA Security Clearance
  6. Trade License (organisation) or Emirates ID (individuals)

Heliport Operations Manual must be accepted by the GCAA.

The above list is indicative, please review referenced regulation or advisory publications related to the request, consult your Principal Inspector, use the Service Access E-Mail or contact the GCAA Service Centre for additional details.

Fees Details
Access and Delivery Time
Maximum 21 Working Days
Terms and Conditions

Services are subject to payment of any applicable Service Fees.

Applicants must address all regulatory, safety and security elements to the satisfaction of the GCAA.

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No. Of Service Users : 0 Rate the Service
Last Modified : 03 May 2020

   User Guide

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Latest Notifications
» ANA Launches 30 eServices, Including ATC License applications, Equipment Registration Application and many others as part of the full automation of GCAA services

Important Notices
Documents that do not appear under GCAA publications are neither valid nor authentic. In case any doubt, clarification should be sought from the ANA Section via email

Read More

Service Access
Department : Air Navigation and Aerodromes (ANA)

Services Access Channels:
Fax: +971 2 405 4406
Postal Address:
P.O.Box: 6558
Abu Dhabi
Mobile Website:
Over the Counter: Abu Dhabi
Service Provided in Offices
Abu Dhabi
Working Hours:
Sun - Thu (7:30 am - 2:30 pm)

Do You Need Help?
Please feel free to get in touch with GCAA for any other enquiry using our different channels
Phone from within the UAE :
00971 2 4447666 (Abu Dhabi)
00971 4 2828270 (Dubai)
Phone from outside the UAE: 00971 4 2111777
Live Chat : Our contact center agents are available to discuss your enquiries, dont hesitate to chat with us.
Fax :
00971 2 4054535 (Abu Dhabi)
00971 4 2111502 (Dubai)
Email: Send us an email or request a callback.
Online: For comments & enquiry please use the electronic form.
Also please feel free to interact GCAA using poll, blogs and forums.
Speak your mind and send your opinion to determine consensus on our various topics.
GCAA welcomes your comments and postings in its blogs.
Welcome to the GCAA discussion forum
GCAA E- Services on Twitter

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Last Updated: Friday, September 25, 2020