Error: unable to load ~\/UserControls\um_DetectUserPermissions.ascx
Details: c:\inetpub\wwwroot\wss\VirtualDirectories\80\usercontrols\um_DetectUserPermissions.ascx.cs(107): error CS0103: The name 'sURL' does not exist in the current context
Service Card

Amendment/ Replacement of flight dispatcher licence request

During the lifecycle of a licence, there may be a need to:

  • replace the licence after loss or damage;
  • amend the licence following chnages to information of the Holder.

This service has been estblished to faciliate the replacement/amendment of a Flight Dispatcher Licence.

Applicable For Customers
Resident [Arabic]
Resident [Foreigner]
  1. Application: The Applicant shall submit all documents required for the replacement/amendment of teh licence as per the service card.
  2. Review: the GCAA will review the documents submitted and verify if compliance with the CAR is esnured.
  3. Issue of a Licence: The GCAA will only issue a Licence, when the GCAA is completely satisfied that all regulatory have been adequately addressed.
  4. Delivery of a licence: Collection shall be at GCAA Dubai Office / deliver by courier.
  5. Record: The Applicant will provide all documents required for filing purposes.


  • To access the eservice, it is required to first login to the GCAA Website.
  • If you are a new user (organization or individual) and visiting GCAA website to access an eservice, you must register first by pressing the “Sign Up” link found on the top most bar of GCAA Website.
  • Fill the user registration form by providing all the required information and submit.
  • After submission you will receive an automated email notification containing your credentials to login on the GCAA Website.
  • Once you get the credentials, press the “Login” link found on the top navigation bar of the web page besides “Sign Up” link.
  • Enter the User Name and password which was received from GCAA.
  • Press the “LOGIN” button to sign into the GCAA website and navigate to service catalogue page to access the required eservice.
Required Documents
  1. Police Report
  2. Last Re current
  3. Passport Copy & Visa
  1. Damaged License
  2. Last Re current
Change of Information:
  1. Last Re current
  2. Passport Copy
  3. One recent color photograph with white background 3.0 x 3.5 cm (Attach .gif, .png, .jpg or .jpeg file only) click here to view photo requirements
Fees Details
AED 900 for Re-Issue
AED 200 for Fast Track fee
Payments can be made in to the following means;:
  1. Bank transfer to GCAA Bank Account
  2. Online Payment though Credit Card
Please Note:-
  • In case of online payment take note of the reference number starting with ICR***** displayed by the system immediately after confirmation of the payment. This will help to trace the transaction in future.
  • In case of bank transfer, complete bank details shall be provided along with notification mail after completion of the application.
Please go through the GCAA refund policy before making the payment. (Click here to view the refund policy)
Access and Delivery Time
Normal Track 10 working days

Fast Track 5 working days

Note: Delivery by courier at additional cost
Terms and Conditions
As per CAR Part II and CAAP 18

Click to Access Service

No. Of Service Users : 131 Rate the Service
Last Modified : 23 Dec 2019

   User Guide

Click to Access Service

Latest Notifications
» The soft launch aims at allowing the Users and the GCAA to point out any deficiencies in the system. The users are encouraged to use the system and feel free to contact the GCAA in case they come across any difficulties. The soft launch period wil...

Read More

Important Notices
» At present the system allows e-licensing services only for the pilots. After the registration process, the users may start filing applications online for all applications related to pilot’s licensing. The paper application process will continue till the GCAA is satisfied with the system stability...

Read More

Services Forms / Documents
Form AC-12 Application for Re issue of Disptachers

Service Access
Department : Licensing

Services Access Channels:
Fax: +971 4 2111 626
Postal Address:
P.O.Box: 6558
Abu Dhabi
P.O.Box: 30500
Mobile Website:
Over the Counter: Abu Dhabi
Service Provided in Offices
Abu Dhabi
Working Hours:
Sun - Thu (7:30 am - 2:30 pm)

Do You Need Help?
Please feel free to get in touch with GCAA for any other enquiry using our different channels
Phone from within the UAE :
00971 2 4447666 (Abu Dhabi)
00971 4 2828270 (Dubai)
Phone from outside the UAE: 00971 4 2111777
Live Chat : Our contact center agents are available to discuss your enquiries, dont hesitate to chat with us.
Fax :
00971 2 4054535 (Abu Dhabi)
00971 4 2111502 (Dubai)
Email: Send us an email or request a callback.
Online: For comments & enquiry please use the electronic form.
Also please feel free to interact GCAA using poll, blogs and forums.
Speak your mind and send your opinion to determine consensus on our various topics.
GCAA welcomes your comments and postings in its blogs.
Welcome to the GCAA discussion forum
GCAA E- Services on Twitter

For any suggestion or feedback , please fill the following fields
Name (Optional):
Email (Optional):
Title: (*)
Comment (*):

SMS 6600
This site is best viewed in 1280*800 screen
Copyright © UAE General Civil Aviation Authority – since 1998, All Rights Reserved.
Last Updated: Wednesday, April 01, 2020