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Quality and Risk Management

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Audit and Surveillance

  • Manage the proactive audit and surveillance framework for quality assurance by leading audits, inspections, corrective actions, and the Voluntary Reporting System (VORSY) to capture and address hazard reports, while overseeing adherence to GCAA standards through the evaluation of corporate policies, processes, committees, SLAs, surveys, MOUs, and MOAs.
  • Oversee high-level unplanned monitoring audits to verify the accuracy and correctness of operations and approved policies and evaluate their efficiency, and assess compliance with procedures to assure their maturity and effectiveness.

Quality and Compliance (Integrated Management System)

  • Manage the development and maintenance of the Integrated Management System (IMS), encompassing Quality, Health and Safety, Environment, (HSEC) Customer Satisfaction and Complaints Management, Innovation Management Systems, Stakeholder Engagement, Sustainability and Social Accountability and oversee the establishment of requirements, standards, procedures, and policies for the IMS.
  • Drive ISO compliance and certification efforts to foster a culture of continuous improvement, and ensure alignment with international and aviation standards, through cooperation and coordination at both the international and national levels, to facilitate knowledge exchange while ensuring adherence to global regulatory requirements.
  • Manage the implementation of best quality practices in the aviation sector by adopting new quality standards, supervising the development and issuance of corporate quality manuals and policies, and ensuring compliance with comprehensive standards and requirements within the (GCAA), to enhance operational quality through updated standards.

Enterprise Risk Management

  • Manage the development and implementation of the Enterprise Risk Management (ERM) framework, providing high-level advice and recommendations to senior management, ensuring decisions are based on comprehensive national enterprise risk assessments and aligned with governmental and international standards.
  • Establish, design and execute cost-effective risk controls and treatment plans, overseeing the promotion of risk awareness through approved programs, risk simulation exercises, and continuous monitoring of key risk indicators (KRIs).
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